INTRODUCTION

EHCS is dedicated to providing a home care service to fit the needs of the elderly and people with learning disability and their cares living in their own homes.  As well as providing care to the private sector EHCS has been included on the Approved List of Domiciliary Care Providers for all four EHSSB Trusts.  Our catchment area being North Down. 

Initially, EHCS Directors will visit you by appointment to explain the services available and discuss your individual care requirements.  When your care package has been agreed, EHCS Director will attend for your initial visit with a view to carrying out a risk assessment and ascertain the most suitable carer(s) for your particular situation. 

It should, however, be noted that EHCS reserve the right to discontinue all or part of your care package as a result of any risk pertaining to the care or client whilst fulfilling your care requirements. 

Continuity remains high on our list of priorities.  The care team will not if possible be changed.  All our carers are personally interviewed and at least two references are required.  The carers must comply with EHCS Policies and Procedures and wear an identity badge. 

EHCS Directors arrange training and will periodically visit you to monitor your care’s performance.  Our carers will treat you and your home with respect. 

Each carer is given a list of people to visit through out the day.  However sometimes events beyond the carers control may delay your visit, for example, if their previous client has had a fall or has been taken ill.  In these cases we ask for a 10 minute leeway- if after 10 mins the carer has not arrived ring: 

EHCS emergency number : 0 2 8 9 1 8 1 0 7 5 7  

In the main few problems arise, but EHCS will endeavour at all times to inform you of any changes as soon as possible.Please let us know, giving 24 hrs notice if possible, if you need to cancel a visit for some reason e.g. hospital visit or if family is calling.

If your carer shops for you and needs to handle money on your behalf, they will give you a receipt which you should keep safe.  The cash transaction will be recorded in your client folder which will be kept in your home.

If you are dissatisfied with any aspects of the services you have received please notify EHCS immediately either by phone or letter.  In the back of your client folder is a family comment sheet.  EHCS will check this form each time the Director visits you, additionally our Complaints Procedure will be explained from the outset of your care.