STATEMENT OF PURPOSE

Essential Homecare Services is a family run business dedicated to providing a high standard of care to the elderly and people with learning and physical disabilities to remain independent in the comfort of their own home.

Our objectives are:

To provide a high standard of care.
Owner / Managers involved in day to day care (hands on) of service users and are always looking for feed back so we can constantly maintain a high standard and look for ways to improve our service.  Staff performance is a priority and with regular contact and appraisal we can identify training needs and ensure staffs have the skills and knowledge required to perform their duties to a high standard. 

To maintain quality of life
Quality of life is maintained through communication and sensory stimulation along with ensuring that service users are well washed dressed and are presentable.   Monitoring of   fluid and food intake will ensure good health.  Risk assessing the home environment will ensure safety.

Promote independence
Prompting and encouraging the service user to do as much as they can under supervision as to there preference.

Preventing instances of abuse to vulnerable people
Staff are trained as to the different forms of abuse, how to recognise them and what action to take if they suspect an incident of abuse.

Risk assessing
Risk assessing is always ongoing to ensure the safety of the service user and staff attending.  If a risk is identified then the appropriate professional (Physiotherapist / Occupational therapist) will be requested to assess and make a recommendation to eliminate that risk.

Respecting core values
Core values, privacy, dignity, independence, choice, fulfilment, rights are respected at all times.
Service users have an in put into the care planning of their needs and sign a personal care plan agreeing to the care being provided.  This plan gives them the choice as to how the care is provided making sure that they exercise their right of choice.

Services provided by Essential Home care Services.
Essential Homecare provides a range of services that include personal care, assistance with meal perpetration and supervision at meal times if needed.   We offer night sitting and 24 hr to allow a service user to remain in the comfort of their own home.

The Registered Provider
Mr. Garry and Mrs Elizabeth Cavill are the registered persons who Own and manage the company.
Address: 10 Beverley Avenue, newtownards.  BT 23 7UE.
Tel: 02891810757.

The person registered with the Regulation and Quality Improvement Authority is
Mr. Garry Cavill
10 Beverley Avenue
Newtownards.
BT23 7UE.

Mr & Mrs Cavill are the founders of Essential Homecare Services and have been running the company successfully for the last 9 years.

Our Social Care Workers are inducted into the company by the Owner Managers to ensure a high standard of care is delivered.  Our training is purchased from The Beeches management centre, Nursing and midwifery education.

Complaints Procedure

If a service user has a complaint then it is vital that a complaint is dealt with as a matter of urgency.  Dealing with complaints is a good tool to improving our service.  Our complaints procedure is explained in our client folder kept in the service user’s home. It explains who to make a complaint to, in this company, it is the registered person.  (Mr. G Cavill).  The nature of the complaint must be stated.  EHCS will respond to a complaint on the day the complaint is made.
An action plan will be made along with time scales to indicate how the complaint will be dealt with.
 EHCS will want the service users to indicate their level of satisfaction as to the response.  If the service user is dissatisfied to the response then the following bodies can be contacted.

Regulation and Quality Improvement Authority,
9th Floor, Riverside House, 5 Lanyon Place, Belfast.  Tel: 02890517500

Nothern Ireland Social Care Council,
7th Floor, Millennium House, 19 – 25 Great Victoria Street, Belfast.  Tel: 02890417600.

Community Care department
2 Church Street, Newtownards. Tel: 0289151000

Organisational structure
Mr & Mrs Cavill being the Owner / managers are responsible for all aspects and the complete running and care provision being delivered.  All concerns and communication to and from staff or  with any other professional body is done through them