Business Continuity Management

Business Continuity Management

INTRODUCTION

Essential Homecare Services has in place an Incident Plan but now recognises the need to have plans in place to ensure the integrity of its business continuity.

DEFINITION

BCM is concerned with managing risks to ensure that all times the organisation can continue operating to at least a pre-determined minimum level. It includes key planning requirements for dealing with major internal incidents which occur and have implications for the safety of staff and Service User’s. Such incidents usually disrupt normal services and require special recovery arrangements to be implemented, for example:

• Fire
• Flood
• Influenza out break

Plans should be sufficiently flexible to deal with a range of situations. The plan relies upon:

• Risk analysis & Management
• Service Continuity
• Emergency Plans

ORGANISATION ENGAGEMENT

BCM requires leadership and commitment from all levels of the organisation. The existence of a service continuity plan should ensure that the organisation can:

• Activate a procedure to manage an emergency
• Promptly assemble an emergency response team if necessary
• Work through and deal with an incident in a systematic way
• Deal with enquiries from the public and members of staff
• Communicate and work with other agencies throughout the emergency situation
• Transfer Service user’s or services to other organisations as part of an agree emergency response
• Have staff that are trained and understand their roles and responsibilities

CONTINUITY MANAGEMENT IS ADDRSSING ANYTHING THAT COULD IMPOSE A DENIAL OF SERVICES

THE CONTINUITY PLAN INCLUDES THE FOLLOWING:

• The risks and hazards caused by the emergency situation
• The potential interruption of services service user care

ESSENTIAL HOMECARE SERVICES CONTINUITY PLAN

ASSETS

• Staff
• Vehicles
• Communication equipment

SERVICE USER’S FALL INTO THREE CATEGORIES

• Critical
• Emergency
• Non Critical

DEFINITIONS

CRITICAL

Service Users have been assessed to establish that they could not tolerate any interruption of service

EMERGENCY

Service Users who could tolerate interruption of service for 4 hours or more

NON CRITICAL

Service Users who could tolerate an interruption to service for a period of time

IMPLEMENTION:

• Offer service to S&E Trust to become part of a wider emergency planning

• Critical, Emergency and Non Critical Service Users have been identified

• Good lines of communication have been established with Service User’s, Care Managers, staff and Service User families

• Staff have updated contact details

• Due to bad weather staff not able to get to Service User’s. Essential Homecare Services four-wheel drive vehicle available to get to inaccessible areas

• Staff unable to get to work. Plan in place so that staff that live close by to Service Users can get there safely on foot. Wear shoes with a good grip in cold and icy conditions

• Ensure Service User’s wrap up warm using layers indoors and out doors

• Four-wheel drive vehicle to be used to transport staff to Service User’s homes

• Service User’s families contacted asking them to attempt to get to their family member

• Alternative lines of communication with telephone provider (Call diversions)

• Co-operate with other Care Providers

• Updated care plans in place

• Ensure Service User’s eat well and keep hydrated. Advance meal and fluid preparation. Hot flasks and snacks

• Keep Service User’s living areas warm

• Draw curtains to prevent drafts

• Staff on standby to respond to service interruption

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