Complaints Procedure

COMPLAINTS POLICY & PROCEDURE

Complaints Procedure

If a service user has a complaint, then it is vital that a complaint is dealt with as a matter of urgency. Dealing with complaints is a good tool to improving our service. Our complaints procedure is explained in our client folder kept in the service user’s home. It explains who to make a complaint to, in this company, it is the registered person. (Mr. G Cavill). The nature of the complaint must be stated. EHCS will respond to a complaint on the day the complaint is made.
An action plan will be made along with time scales to indicate how the complaint will be dealt with. EHCS will want the service users to indicate their level of satisfaction as to the response. If the service user is dissatisfied to the response, then the following bodies can be contacted.

Regulation and Quality Improvement Authority
9th Floor, Riverside House
5 Lanyon Place
Belfast
Tel: 02890517500

Nothern Ireland Social Care Council
7th Floor, Millennium House,
19 – 25 Great Victoria Street
Belfast
Tel: 02890417600.

Community Care Department
2 Church Street
Newtownards
Tel: 0289151000

Scroll to Top