Handling Clients Money Policy

MONEY HANDLING POLICY

There has to be an agreement between the Service User and a Trust Representative that we can handle Service User’s money. This must be clearly stated in the Care Plan. e.g. Incidental shopping.

All transactions must be done using cash.

EHCS do not permit their staff to handle bank cards or have knowledge of pin codes or bank account details.

Due care must be taken by all staff with Service User’s property, possessions and money.

All money handled due to collection of pensions, purchase of shopping or payment of a bill must be accounted for with the Service User by production of receipts. A duplicate receipt must be signed at all times. The receipts must be kept in the Service User’s folder for at least two months.

The cash transaction sheet is to be used, which is kept in the Service User;s folder. Where possible or appropriate the Service User or their carer(s) should be encouraged to sign the record.

Where a Service User is unable to understand these transactions a record must be kept to account to the Service User’s representatives and EHCS.

All staff are not to become involved in any personal financial transactions with any Service User. This includes the sale or purchase of goods and borrowing / lending of money or goods.

All staff are not permitted to receive cash or goods from a Service User.

Service User money must be kept separate from your own money at all times. Client’s money must never be saved or kept in your own home or private bank account.

PURPOSE

The Policy describes the Procedures to be taken with regard to handling of Service User’s financial matters. For obvious reasons, it would be preferable not to become involved with Service User’s affairs; however, on occasions this will be unavoidable. To safe guard both Service User and members of staff, the following Procedures must be strictly followed.

THE SERVICE USER’S CARE PLAN WILL STATE WETHER ESSENTIAL HOMECARE SERVICES WILL HANDLE MONEY ON BEHALF OF THE SERVICE USER. THIS WILL BE SUBJECT TO REGULAR REVIEW.

HANDLING SERVICE USER’S CASH FOR SHOPPING & PENSION COLLECTING

Each Service User will be issued with a CASH TRANSACTION DOCUMENT. This document will be used for all cash transactions. On receiving cash for shopping or a pension book for collection, the following Procedure is to be followed:

Record that you have received cash (EXACT AMOUNT) and pension book from the Service User
When shopping you must keep all receipts as proof of purchase. On completion of shopping or pension collection, details of the purchase made, the change, amount of pension collected (COUPON NUMBER) are to be recorded on the cash transaction document
Receipts will be shown to the Service User, and pension book returned, once satisfied, the receipts are to be attached to the cash transaction document; this entry must be signed and dated by the Service User

STAFF ARE NOT PERMITTED TO HANDLE CHEQUES OR TO DEPOSIT MONEY INTO A SERVICE USER’S BANK

SELLING GOODS OR SERVICES TO SERVICE USER’S

Social Care Workers, their friends or relatives are not permitted in Policies and Procedures to sell goods or services to Service User’s, because of the possibility of abuse or other kinds of problems

PERSONAL GAIN FROM PURCHASING

Social Care Workers are not permitted to gain personally from:

• Catalogue purchases and the sale of other items
• Supermarkets special offer i.e. 2 for 2 loyalty points/card schemes or Air miles

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