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The NISCC are a regulator everything they do is focused on care.  They are a public body established by the Department of Health to support high quality standards of social work and social care.

The NISCC make a difference to the quality of social care services by regulating workforce standards and promoting continuous training and learning.  Through this work we support the development of a strong and professional social work and social care workforce providing quality care and the best outcomes for people who use services and their carers.

The NISCC are responsible for:

  • Maintaining a register of Social Workers and Social Care Workers in Northern Ireland (over 49,000 registrants)
  • Setting standards for Social Workers and Social Care Workers for their conduct, training and practice
  • Setting standards for and regulating social work education and training in Northern Ireland

The NISCC Vision and Values

The Social Care Council’s vision is:

"To Improve Standards in Social Work and Social Care"

Their values underpin our culture and explain how they work with others.

  • We promote Respect
  • We work with Integrity
  • We believe in Partnership
  • We strive for Excellence

Making a complaint about the Social Care Council

The NISCC strive to provide the best possible service in all areas of their work, however they do accept that sometimes they may need not always get it right. When this happens they work in partnership, with you, to make it better.

What do we treat as a complaint?

The NISCC define a complaint as an expression of dissatisfaction about the way the Social Care Council work, including the conduct of our staff.

Please note, if your complaint is about a Social Worker, Social Care Worker or Social Work Student visit the page Raising a Concern at our Fitness to Practise section.

How to make a complaint

The best way to resolve most issues or complaints is to raise this directly with the member of staff who you have been in contact with, however if you have been unable to resolve your issue or complaint, then please use the Complaint Form and this will be directed to our Complaints Manager.

Please submit you Complaint Form it via

Email:
businesssupport@niscc.hscni.net

Post: 

Complaints Manager
Northern Ireland Social Care Council
7th Floor Millennium House
25 Great Victoria Street
Belfast
BT2 7AQ

The NISCC have introduced standards of practice for everyone that is employed in care or are part of the process of sourcing and delivering care.  These standards can be viewed below.

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